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      Octopus Energy

      Engaged Employer

      Octopus Energy reviews

      4.8

      97% would recommend to a friend

      (1,625 total reviews)

      Giorgio Tomassetti

      99% approve of CEO

      92% positive business outlook

      Ratings by category

      4.8

      Culture & values

      4.8

      Diversity & inclusion

      4.6

      Work/Life balance

      4.6

      Senior management

      4.6

      Compensation and benefits

      4.6

      Career opportunities

      Octopus Energy has an employee rating of 4.8 out of 5 stars, based on 1,625 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Octopus Energy employee rating is 36% above average for employers within the Energia, estrazione mineraria, servizi di pubblica utilità industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Jan 16, 2020

      Amazing Company and Fantastic Role

      Energy specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a company Octopus really value their employees and treat them with respect. We have autonomy in our role day to day and can have the freedom to learn new things throughout your journey. I am impressed with the collaboration between the teams and the culture too. I love the people, everyone works really hard and enjoys being here and it's a job I love getting up for every day.

      Cons

      I don't have any cons so far.

      5.0
      Jan 10, 2020

      Perfect job for those who take pride in their work and are comfortable with customer service

      Energy specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The role equally combines my university degree, alongside the customer service jobs I have worked since college. Most days I have learned something new or developed my industry knowledge or customers handling. As well as this, we work closely within our teams of 7-12. Having smaller teams allows for scope to take an industry process and make it your own. Independent thinking is deeply encouraged and acknowledged. Managers will never tell you what to enjoy or how you should apply your training, this is a drive for me as it is exciting to bring my own work to a quickly expanding company. Processes that I have developed, have been used widely within the company and this give me a great sense of satisfaction. As well as this, the culture at work is a key factor to my enjoyment at work, there are plenty of out of work activities such as game nights, team dinners and yoga. Being new to the city, the office culture was really important to me.

      Cons

      As we are growing so quickly, the phone aspect to this role has been key inorder to match with the volume of growth. If you don't enjoy talking with customers for 4-5 hours a day, this may not be the role for you. For the most part we take happy queries, but there are always difficult calls and we are responsible for resolving this from start to finish. As we work in teams, we are required to jump on phones if the team need, even if industry time is scheduled. As a whole the company is very flexible, as such the employees need to be flexible. This is also not a 9-5 job, we work until our work load is completed as it is up to ops to ensure this is done throughout the day. Saying this, management are available for discussion if you were to struggle with the quantity.

      5.0
      Jan 10, 2020

      Great people on a great mission!

      People team
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really collaborative environment that encourages learning. the company is constantly innovating and pushing each other to be better.

      Cons

      Could be more process driven

      Viewing 1615 - 1617 of 1,625 Reviews
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      ReviewsOctopus Energy reviews

      Glassdoor has 2,646 Octopus Energy reviews submitted anonymously by Octopus Energy employees. Read employee reviews and ratings on Glassdoor to decide if Octopus Energy is right for you.