Perfect job for those who take pride in their work and are comfortable with customer service
Pros
The role equally combines my university degree, alongside the customer service jobs I have worked since college. Most days I have learned something new or developed my industry knowledge or customers handling. As well as this, we work closely within our teams of 7-12. Having smaller teams allows for scope to take an industry process and make it your own. Independent thinking is deeply encouraged and acknowledged. Managers will never tell you what to enjoy or how you should apply your training, this is a drive for me as it is exciting to bring my own work to a quickly expanding company. Processes that I have developed, have been used widely within the company and this give me a great sense of satisfaction. As well as this, the culture at work is a key factor to my enjoyment at work, there are plenty of out of work activities such as game nights, team dinners and yoga. Being new to the city, the office culture was really important to me.
Cons
As we are growing so quickly, the phone aspect to this role has been key inorder to match with the volume of growth. If you don't enjoy talking with customers for 4-5 hours a day, this may not be the role for you. For the most part we take happy queries, but there are always difficult calls and we are responsible for resolving this from start to finish. As we work in teams, we are required to jump on phones if the team need, even if industry time is scheduled. As a whole the company is very flexible, as such the employees need to be flexible. This is also not a 9-5 job, we work until our work load is completed as it is up to ops to ensure this is done throughout the day. Saying this, management are available for discussion if you were to struggle with the quantity.