Supportive community, challenging job
Pros
You meet a lovely community, with caring managers; They care about mental health especially; The team members will try to bond despite having to man the lines at all times; Seasonal Events for team bonding + other initiatives to keep morale up; Free Food and coffee available in the kitchenettes (all brands purchased try to be ethical and eco-friendly); Brightly coloured offices; Flexible wfh schedule.
Cons
Repetitive Tasks Despite your training on only quotes and contract, you will sometimes have to deal with emergency calls that end up on the wrong line Overall a challenging role due to the energy sector being in a crisis and customers being nervous about their livelihood most of the time, this job is not for all tempers If you have a foreign accent, you will get mistaken for an outsourced call center, some clients will have prejudices and low expectations about you and treat you accordingly, unfortunately. This is something that is out of anyone's control, of course, but it might happen.