MuleSoft reviews

Over-crowded territories with high percentage of reps not hitting targets

The company has great values and culture. Today however, it feels like it lives mostly just on paper and the brochures we sell to new candidates. The MuleSoft today is no longer the same MuleSoft 3 years ago. The benefits aren't truly consistent across all offices. What you see and read really only applies to the primary office locations. The working environment has also taken a turn for the worse. We often overly celebrate achievement of KPIs versus some of the real work to make customers wildly successful. There is also a heavy enforcement of processes and execution of a one-size-fits-all strategy and formula that is assumed to work based on assumed causal effect factors taken from large deals. Any deviation to this methodology is greatly frowned upon. Management seems to be more concerned with processes vs helping the working team to get deals across the line. And yet, they are punished and ridiculed for non-performance. Managers micro-manages to a point where every activity needs to be reported and justified, so more time is spent dealing with internal processes than spending time with prospects and customers. Communication are said to be open but in reality, any comments or views that are not aligned to the management's direction is either just pushed aside, or more than often heavily rebuked.