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      Meraki

      Part of Cisco

      Engaged Employer

      Meraki reviews

      3.8

      68% would recommend to a friend

      (682 total reviews)
      avatar

      Lawrence Huang

      73% approve of CEO

      59% positive business outlook

      Ratings by demographic groups

      Meraki has an employee rating of 3.8 out of 5 stars, based on 682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Meraki employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

      Reviews by job title

      682 reviews
      1.0
      Mar 12, 2019

      SUPPORT BURN!

      Network support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      1) ZERO-There are no pros

      Cons

      1) Call Center - 8 hours of work is on the Phone i.e. literally all the time you will be on the phone+ along with Juggling Supporting Email Cases+ Creating Bug reports+Reproducing issues+ Meeting SLA's-Your time is tracked by Managers from all teams in minutes via Call system, New Voice Media. 2) You work in shifts, let's say you are working 8-5 shift, YOU have to be signed in at 8 sharp and be ready to take calls, they track your time like hawks, you get 15 mins 2 breaks in a day! you are timed the whole day, you can't even breathe through your day! In any given day you take 15-20 calls approx. + 7-10 emails cases. You are working at 200% brain power+high intensity. They call it SUPPORT BURN and it is real! 3) You are not allowed to take more than two breaks in a day, mind you that should include your bathroom breaks. 4) You are not allowed to be a part of any in-office events including Meraki Town-halls, Development training, +Gym BootCamps+Yoga classes+None. As a support engineer, you are treated like cattle. 5) They pay you very low compensation and no concept of salary hike after the performance review as of today. That is still work in progress in that front from 2012. 6) You will be reporting to unqualified support managers & senior managers, most of them don't even have college degrees and no leadership experience. 7) Most of the OPT's, H1B's please don't get trapped because you have no way out- you are stuck for immigration stuff and will gain no new skills to help you switch jobs you will only have BURN SUPPORT BURN! 8) This job will stress you out, leave you exhausted at the end of the day, on the everyday basis-Its simply not worth it! 9) I have personally have asked my colleagues "what do you do after work hours?"- The get a universal response of- We are Exhausted, stressed and we just want to crash and nothing else! 10) Please find a better place and don't regret later. 11) No flexible work from home policy- Need prior approvals and preset criteria have to be met. No work from home on sick days! and others.

      1.0
      Mar 12, 2019

      The job that you should try to avoid

      Network support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Exposure to multiple technologies (Switching, routing, security, Wireless...) -Access to online learning materials -You will find good people there that are going through the same issues as you -food, snacks but you won't have time to enjoy that as you will be working all the time

      Cons

      lets start... 1- Stressful job, you are in the forefront, so mainly you get the bad feedback while another department (sales) get the good feedback from customers. 2- No down time at work, expect to work on your lunch break if you have to leave at time. 3- you will be answering phone calls 7.5 hrs and trying to response to email cases while you are talking over the phone to avoid the SLA's 4-Support will be supporting everything, from tracking the customer's shipment to finding out bugs in products. 5- You don't feel you are part of Meraki if you are at support, you are not allowed to attend Meraki town-hall meetings to get to know what is going on, also other departments look down to support Engineers 6- Low pay, recruiters target newly graduates and foreigners so they can pay them less than the average for low bay area technical jobs 7-Don't expect a raise soon, it takes time ( every 1.5 years at least) 8-You have to work night shifts( 3 pm - 12 am) every 8 weeks 9-New Engineers have to work 6-3 am shift for the first 6-9 months 10- you are not allowed to work remotely 10- Bay Area is expensive in general so you have to live far, and since you are doing the 6 am shift then you will be waking up around 4 am everyday to arrive to work at 6 am Bottom line, I won't recommend this job for a friend

      2.0
      Mar 7, 2019

      Stay away from the sinking ship

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The standard perks that come with software engineering positions in the Bay Area (free lunch, slacks, pool table).

      Cons

      Struggling to hire and retain talent, especially with diversity. There have been lots of "conversations" and "metrics" around diversity, but not much has actually been done to address it. Promotion or departure is often centered around "who is most social with others" or "politically the savviest", not necessarily who is most qualified for the position. Lots of projects worked on or rejected on because of political reasons, rather than actually what's best for our company overall and our customers. Lots of senior engineers departing recently as a result. New grad salary/stock doesn't keep pace with other tech companies in the area.

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      ReviewsMeraki reviews

      Glassdoor has 786 Meraki reviews submitted anonymously by Meraki employees. Read employee reviews and ratings on Glassdoor to decide if Meraki is right for you.