3.0
Feb 27, 2010
A Ritz Carlton expectation on a Manufacturing type SOP mindset
Anonymous employee
Former employee
Austin, TX
Recommend
CEO approval
Business Outlook
Pros
The ability to make a significant difference in people's lives; The focus on families who are under a lot of pressure in our society; Exceptional facilities and the benefit of using it
Cons
Little or no developmental aspect to the management methodologies; team members are given functional SOPs but no training on delivering an exceptional member experience; highly centralized organization; seems to be driven by quarterly stock performance; Too much emphasis on acquisition and very little energy, training, programming toward loyalty/retention of employees and members