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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

37% would recommend to a friend

(2,634 total reviews)
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Alfonso Cerullo

38% approve of CEO

40% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews
3.0
May 8, 2013
Recommend
CEO approval
Business Outlook

Pros

Great benefits package, competitive pay, work-life balance

Cons

More paperwork than you can possibly imagine. Copying numbers from the computer screen onto six forms. Taking 15-20 images of your store and emailing them to your supervisor upon every promotion change. More and more work with fewer and fewer payroll hours. Very inefficient company and lots of wasted time filling out forms that only get thrown away at the end of every week/month.

3.0
Dec 17, 2012
Recommend
CEO approval
Business Outlook

Pros

If recruited and store mgmt. takes a real interest in developing you, you could rise fast, as I did. If your store does well and you inspire, providing local leadership develops and promotes you - the life of Store GM awaits you. "The privilege"; annual conferences were big lavish parties,- if you can stomach surreal culture of rah rah, plenty of other late night drinkers and early am classes and seminars, great leadership training, involvement, exhaustion. Good memories. Good benefits, 401k with match

Cons

5 year vesting period on that 401. After gaining some tenure, it appeared that many of the rising stars they crown and glorify in their first two years or so, were later; systematically beheaded, by making life so difficult in the two years approaching the fifth, that many would leave the company, or were terminated due to something unmentionable- much on the down low. This is my observation and opinion, or suspicion based in part on a bizarre chain of events which made me have to be a hero- my own primarily. This fun played out until my eventual demise. In other words, it became a game- political and messy. Not having had experience working for a huge organiation, this was a circus to me, though this raised in me a resolve to be impossible to sway- they couldn't shake me until I vested (so I had a valuable goal to reach). The masters of manipulation (corporate commonplace I assume), eventually had their way- I learned a great deal, had so much fun and experienced..... I learned business like no other, but it disconnected me from my career contacts in the optical business at large- the network of extended family of independent offices. That was a big problem later. If you are an optician, not wanting to ride the management rollercoaster- don't be enticed by LC for an optician position, you will miss the finer points of the life of an optician, while the strictly profit-margin driven limitations on products available for your patients will make you feel dirty. The mall hours, special events, (in)voluntary extra projects, - will alienate you. The incrementally increasing- often overwhelming demands as a salaried manager at LC was to me, a short term ride by necessity. I can say I did it, and move on.

1.0
Sep 20, 2012

Impossible expectations.

Recommend
CEO approval
Business Outlook

Pros

You can get a free pair of glasses, once a year. You, and your friends and family, can get 50% off glasses.

Cons

Little to no communication with management; they even discontinued annual reviews and raises. The store goals are obnoxious, encouraging people to "cheat" and fudge numbers (often with manager approval). "Used car sales" attitude towards custiomers. Ridiculously overpriced products. Full-time employees are often scheduled less than 20 hours.

Viewing 271 - 273 of 2,634 Reviews

Glassdoor has 2,669 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.