Pros
Coworkers make or break it. Luckily all my coworkers are excellent, including my new GM. The pay is pretty good if we make the goal for the week, and even if we don't, the hourly pay is much better than a lot of places. The hours aren't bad where I work and you're never there later than 9:00. My GM is new but very willing to work hard right alongside us, which hasn't always been the case in other jobs I've worked. The quality of the product is much higher than elsewhere, which naturally means it's going to cost more, but the company is very willing to work with people in the event that their purchase is not to their liking.
Cons
It is a LOT of work. Although we're retail associates, we're also expected to know a lot about ocular health in general, as well as remember a hundred other things in relation to the retail aspect. Our managing dr can be a nightmare with very high expectations and very little positive feedback. Patients can be very exhausting to work with as well because they expect the sales associates to know a lot more than we're required to know. Insurance is a major headache all around and unfortunately there's a lot of work involving insurance companies. Sales goals can be absolutely ridiculous and a lot of patients complain because the pricing is high in comparison to other places. The company seems to prefer to hire outside talent rather than promoting from within.