Does LensCrafters pay their employees well?

According to anonymously submitted Glassdoor reviews, LensCrafters employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at LensCrafters. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at LensCrafters?

37% of LensCrafters employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LensCrafters 2.5 out of 5 for work life balance, 2.7 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at LensCrafters?

Sales Associate (265) , Eyewear Consultant (181) , Licensed Optician (124) , Optician (123) , Lab Technician (109) , Store Market Manager (78) , General Manager (69) , Assistant Manager (67) , Eyecare Advisor (57) , Lab Manager (56) , Store Manager (55) , Retail Sales Associate (51) , Sales Supervisor (48) , Optometric Technician (45) , Team Lead (45)

What are the pros of working at LensCrafters according to real employee reviews?

"Starting pay is good for most people" ((in 178 reviews)); "Good benefits that even seem to include massage and therapy but it isn't totally clear when such benefits begin." ((in 155 reviews)); "The gift of sight program is a great for people that can not afford glasses." ((in 95 reviews)); "Flexible hours and store discount" ((in 86 reviews)); "Coworkers are great and nice" ((in 68 reviews))

What are the cons of working at LensCrafters according to real employee reviews?

"poor management and too competitive" ((in 149 reviews)); "Sometimes managers have had no optical experience and don't really understand how to relate to employees." ((in 89 reviews)); "Commission is low and only eligible when goal is met" ((in 63 reviews)); "Schedules are not out 2 weeks in advance which means there is NO work life balance." ((in 58 reviews)); "Poor training No real incentive to sell Lazy managers Repetitive" ((in 56 reviews))

What are employees saying about LensCrafters layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about LensCrafters layoffs and their outlook for job security at LensCrafters in 2026.

LensCrafters reviews

3.2

37% would recommend to a friend

(2,634 total reviews)

Alfonso Cerullo

38% approve of CEO

40% positive business outlook

Ratings by demographic groups

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LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews

4.0

Jul 12, 2015

Great practice with great doctors

Optometrist

Recommend

CEO approval

Business Outlook

Pros

Clean and respectful environment, great co-workers, great patient base, wonderful experience for me to start at, great boss, lots of opportunities for someone able to work the hours

Cons

It is located in a mall so it has mall hours and it's hard to take time off to be with family?

5.0

Jul 9, 2015

happy and successful

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

I love the company values, the training and workplace environment. Their charitable contributions are phenomenal!

Cons

None. The job is exactly what it said it would be and the support is wonderful.

1.0

Jul 7, 2015

Too big for their britches, lost focus

Certified optician

Recommend

CEO approval

Business Outlook

Pros

Loved the customers, loved being an optician.

Cons

If you are a good optician you will be kept in that position and salary capped. Commissions become non existent as you are kept from selling and basically ordered to stay dispensing and inspecting. Frame stylists and apprentices make more with commissions. Management is consistently hired from outside the company with no experience, and many told me "I don't need to learn that, I am here to MANAGE". Managers need optical skills for when customers are upset and it's time to turn them over to management to be pacified.

Viewing 2368 - 2370 of 2,634 Reviews

Jobs at LensCrafters

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Great practice with great doctors

happy and successful

Too big for their britches, lost focus

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