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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

36% would recommend to a friend

(2,634 total reviews)
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Alfonso Cerullo

37% approve of CEO

40% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews
5.0
Nov 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Lens Crafters is a great place to connect with customers and gain experience. The training is very well done and is normally a friendly environment. Great benefits as well, especially if you wear prescription eyewar.

Cons

Some customers could be tough to deal with, especially in returns/exchanges or if they feel you or the store possibly ripped them off.

3.0
Nov 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Great business model geared towards capturing patient's true needs and providing options. Who wouldn't want their glasses in about an hour?

Cons

Onboarding process was very disorganized and non transparent. No clear expectations on roles and responsibilities and a distinct lack of regional support to correct store level issues.

Viewing 2317 - 2319 of 2,634 Reviews

Glassdoor has 2,669 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.