Does LensCrafters pay their employees well?

According to anonymously submitted Glassdoor reviews, LensCrafters employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at LensCrafters. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at LensCrafters?

37% of LensCrafters employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LensCrafters 2.5 out of 5 for work life balance, 2.7 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at LensCrafters?

Sales Associate (265) , Eyewear Consultant (181) , Licensed Optician (124) , Optician (123) , Lab Technician (109) , Store Market Manager (78) , General Manager (69) , Assistant Manager (67) , Eyecare Advisor (57) , Lab Manager (56) , Store Manager (54) , Retail Sales Associate (51) , Sales Supervisor (48) , Optometric Technician (45) , Team Lead (45)

What are the pros of working at LensCrafters according to real employee reviews?

"Good benefits that even seem to include massage and therapy but it isn't totally clear when such benefits begin." ((in 170 reviews)); "Starting pay is good for most people" ((in 167 reviews)); "The gift of sight program is a great for people that can not afford glasses." ((in 99 reviews)); "Coworkers are great and nice" ((in 67 reviews)); "You get one pair of free glasses and eye exam for every year you're there." ((in 57 reviews))

What are the cons of working at LensCrafters according to real employee reviews?

"poor management and too competitive" ((in 146 reviews)); "Sometimes managers have had no optical experience and don't really understand how to relate to employees." ((in 82 reviews)); "Long hours and always understaffed" ((in 79 reviews)); "Commission is low and only eligible when goal is met" ((in 62 reviews)); "Schedules are not out 2 weeks in advance which means there is NO work life balance." ((in 61 reviews))

What are employees saying about LensCrafters layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about LensCrafters layoffs and their outlook for job security at LensCrafters in 2026.

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LensCrafters

Part of Luxottica

LensCrafters reviews

3.2

37% would recommend to a friend

(2,633 total reviews)

Alfonso Cerullo

38% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

2.9

Career opportunities

2.7

Culture & values

2.5

Work/Life balance

2.4

Senior management

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Jul 31, 2019

Predictable treatment from huge corporation

Optician

Recommend

CEO approval

Business Outlook

Pros

A good learning experience for optics, if you have a good team (like anywhere) it can even be fun.

Cons

Poor pay, I was given a promotion which included a lot more responsibility with no increase in compensation. The GMs and RMs really only care about the numbers, not the employees or the patients.

3.0

Apr 27, 2019

Would not recommend

Sales associate

Recommend

CEO approval

Business Outlook

Pros

While full-time employees are not offered vision insurance, they give you one free eye exam and one free pair of glasses each year.

Cons

They really push you to sell no matter what the best interest of the customer is. I felt pressured to sell features/products to customers even if they need them and/or couldn't afford them. Corporate doesn't seem to care about the customers, just the sales and the numbers. The system is also not very user friendly and allows transactions that are against the rules, and even illegal (insurance issues)

2.0

Apr 20, 2019

Sales Associates full time

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free pair of glasses each year.

Cons

Not enough hours allotted to provide good customer service. HUGE mistake closing in-store labs. Commissions used to be great, not any more. Store goals are high and commissions are based on making or exceeding goal. We are pushed to meet KPIs on top tier lenses. Upper management has no clue what they are doing. Way too much micro management at the district level. Top sales people in the company used to be recognized with bonuses, not any more. Not so much as a “you’re doing a great job!”

Viewing 178 - 180 of 2,633 Reviews

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