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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

37% would recommend to a friend

(2,633 total reviews)
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Alfonso Cerullo

38% approve of CEO

40% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Oct 5, 2022

LC doesn't care about you.

Recommend
CEO approval
Business Outlook

Pros

Pay is median to good, and generally many of the store level colleagues you will work with are good people that get along well.

Cons

Don't ever have any issue that requires HR because they truly do not care what happens to you. They also have multiple times been told they are breaking California labor law because they try to roll out blanket policies for the US without making sure they are following state labor laws.

3.0
Jul 23, 2022
Recommend
CEO approval
Business Outlook

Pros

free eyewear each year and discounts learning about optics is challenging and fun for SMM role coming from traditional retail; it’s stimulating to have your hand in the lab and Dr.’s side as well as retail side. for me, i enjoy a personalized customer experience and that each order is custom for that person (in the sense you help them pick the lenses and frames) depending on your location: have the ability to have great team members that are seasoned and long time lab managers or opticians that have stayed with the company and willing to help you learn

Cons

lack of support from higher management in terms of being realistic about issues such as staffing, theft and technology. presented data to support getting hours adjusted while team was severely understaffed and it never went anywhere. was just expected to either work single coverage or lots of overtime not proficient tools to execute basis job functions. specifically it’s ridiculous that our camera systems have an SD card that requires you take it out and search for the time stamp yet the computers in store don’t support this system so you have to use your own computer; yet there is no wi-fi available!!! exhausting system in place to report theft and so it doesn’t happen as often. known crime rings that continually (probably once or twice a month) completely grab and go and sell frames online. company doesn’t prosecute (typical) but doesn’t listen when you urge to adjust hours for safety issues and staffing to help with situation. Did not replace my personal belongings or have any compensation that were stolen. based on a technicality; yet happened while i was working and right in front of store. No transparency about optics and lab when recruiting retail managers. lack of support or ability to train to efficient level. expecting more work or same work out of less people (as most corporations lost pandemic)

2.0
Jun 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Decent benefits Free anual pair Help customers

Cons

Overwork staff Extremely low budget for hours Terrible in-store technology Not much work life balance Expectations are unlimited with limited resources Don't feel I have much job security

Viewing 157 - 159 of 2,633 Reviews

Glassdoor has 2,668 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.