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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

36% would recommend to a friend

(2,634 total reviews)
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Alfonso Cerullo

37% approve of CEO

40% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews
3.0
Feb 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Ok Health benefits, not great. Could be less expensive. Free exam which also includes free retinal scanning. Also a free pair of glasses every year. A few times a year 75 percent discount for friends and family.

Cons

Too much emphasis on numbers and not enough on patient care. The computer system called Ciao constantly glitches. They had this system from 2016 and they still have not fixed many of the bugs. Addressing the issue with the help desk does NOT lead anywhere. Also the computers they use are way older and the software they use is new. As a result the computer works very slowly at times. Seems that the time gets wasted on just computer issues a lot. Sometimes out of the blue the computer will drop what you are doing and just say error. This frequently happens after eyemed insurance authorisation for glasses or contacts is done and then before you are about to go to the register mode it says error. It eats up authorisation and the authorisation has to be voided.

1.0
Feb 7, 2021

Anyone but Luxxotica

Recommend
CEO approval
Business Outlook

Pros

we got free lunches sometimes got to try on cool designer eyewear in my free time

Cons

too pushy of a sales approach slow POS system impossible to memorize pricing which makes transactions take forever employee discount sucked, only one free pair a year upper management is completely detached from the retail employees (district manager came in once didn't even introduce herself just went straight to the back to talk with the GM in private)

Viewing 421 - 423 of 2,634 Reviews

Glassdoor has 2,669 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.