To put it simply, the business appears to be struggling tremendously as a direct result of poor leadership, and employees are losing faith.
The parent holding company has a serial LBO strategy to acquire FinTech businesses in order to have an arsenal of products so the company can increase market share in the industry. Management seems have this idea that they have no competitors because they are a one-stop shop for clients. It’s a very interesting viewpoint which most employees either find comical or highly concerning.
There is a clear lack of transparency of a business plan from senior management. By senior management, I mean those directly reporting to the CEO who seem to be the only ones authorized to make business decisions. The business decisions made are reactive when a specific department is on fire. With the lack of direction the company has lost many highly talented individuals, and it’s truly a shame. When individuals leave, the rest of the team is must take on the extra work knowing there is no existing plan to backfill for the position. As such, mass departures come in waves crippling areas of the business.
Regarding our fearless leader, there was not one communication from the CEO to the organization (so I’m not sure how anyone can say they approve of the CEO in a review). Not a single webinar, conference call, fireside chat, etc. to show face or simply discuss the long-term vision of the company. One time he was cc’d on an email which was sent to the entire company regarding a return to office mandate giving employees 2 weeks to make necessary accommodations (further details in other reviews). I wish we could hear from him because I do believe he might be able to instill confidence and stability in the organization.
Alas, the ship is taking on water. While the crew runs around in chaos in hopes prevent the ship from sinking, many are deciding if it makes more sense to just take a life boat.
