Glassdoor reviews

Operational processes are not good. A fast growing company will always experience issues like this, and senior leadership has hired extremely smart and credentialed people to help resolve these challenges. However, until improved, it is still a challenge. (not a dealbreaker by any stretch of the imagination).

I've struggled with writing this review for 6 months now. I wanted my feedback to be balanced and when I left I had felt a lot of anger that has now subsided. I've been through quite a bit during my almost 3 yrs with Glassdoor and have seen the company change from a crazy fast growth start up to a bigger, more corporate machine. Some cons that eventually added up to me departing (and it wasn't an easy choice): 1) Not being set up for success in sales. I had a particularly rough go of it with a particularly bad territory but managed to hold on until we flattened it (that helped a lot and all the reps who had territories outside of the Bay Area or NYC started hitting quota). I want to make clear that flattening the territories isn't something every company does and I have a ton of admiration for Robert and our sales leadership at the time for their ownership and accountability in fixing the problem. Unfortunately more problems persisted along side and afterwards. 2) Constant moving targets. Some of this is to be expected as we are in a fast growth company who in a lot of ways is "still figuring it out." The target as of now is hitting an AE2 quota for 1 year before you can become an AE2. Then, you aren't given any actually better accounts or tools to hit your higher quota. What resulted was a bunch of burnt out AEs who get to AE2 and then falter. The AEs who were able to only sit as an AE2 for one quarter were able to mitigate this effect (commonly referred to by all AEs) known as the "AE2 curse." Might be due to point #3. 3) Crazy rampant politics amongst middle management. Unfortunately there's a couple offenders who treat some of their reps worse than others simply because they didn't suck up to them as much as they would like. We haven't been operating as a meritocracy like we claim to be. It's created a very toxic culture and bred resentment amongst the reps who weren't "favorites." 4) Managers are ineffective. This was the final straw for me. I stayed through everything listed above because I had a manager that genuinely cared about my success and happiness. Once I was placed under a new manager it wore down my self-esteem, self-worth, and made my one-on-ones a constant chess match of who could "win" the argument. I no longer had anyone in my corner, in fact, after constant threats and snarky remarks it felt like I had an enemy.