Expedia Group reviews

3.7

70% would recommend to a friend

(7,777 total reviews)
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Ariane Gorin

73% approve of CEO

55% positive business outlook

Expedia Group has an employee rating of 3.7 out of 5 stars, based on 7,777 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Expedia Group employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

8K reviews
4.0
Jun 5, 2008
Recommend
CEO approval
Business Outlook

Pros

Expedia is far and away the most supportive of a work/life balance out of all of my friends' employers. When I have been upset, my managers have gone to bat for me. When I need to say something to upper management or people in distant organizations, I am empowered to do so. When I have wanted time off, I have been granted it. When I have asked for projects fitting certain criteria, I have been given them. When I have considered leaving, or been given offers elsewhere, my managers have asked me to stay and have worked with me to ensure my happiness. We work in a space that is interesting and relevant to me, in a company that isn't as huge as MS, Yahoo, Google, etc, but is not victim to the risks or lack of resources that a startup experiences.

Cons

All companies have issues. It seems like there are some vocal people who are disaffected with the spirit, pay, freedom, and support in the company, but I suspect they won't find much better elsewhere. Personally, I find the commute to the new space in downtown Bellevue unappealing, I know the benefits at Microsoft are much better, and the constantly rotating senior management is pretty irritating.

5.0
Jun 4, 2008
Recommend
CEO approval
Business Outlook

Pros

Expedia attracts top IT talent which breeds a dynamic, energetic work environment. At Expedia, you have the opportunity to work with extremely bright, creative teammates and work on some really innovative products in the online travel space. As a global company, you have the opportunity to interact with colleagues from around the world and learn how business and technology challenges differ in the travel markets around the world. Expedia also encourages cross-team movement through internal transfers so there are a lot of horizonal and vertical career opportunities available to every employee. There are "softer" benefits as well such as excellent benefits, great travel deals, employee morale events, and education opportunities. There is a fairly high level of communication from the executive team, in fact you might hear more from the CEO than your own divisional leadership. Most importantly though, Expedia is the world leader in online travel and employees seem to take a lot of pride knowing that they are working for the market leader in their space, driving towards continued domination.

Cons

While it is the dominant online travel company, Expedia is a software company at its core. Born from Microsoft, at times it feels weighed down by bureaucratic processes and layers of middle management. These inefficiencies make it much harder to innovate rapidly in a business that demands it. Your experience and level of cooperation between business and technology will vary tremendously from group to group and is dependent on high levels of trust and communication amongst senior management. This is probably the most important question you can ask interviewing at Expedia as an external hire: try to get a good understanding of the level and frequency of communication between divisions and whether employees are satisfied with the status quo. There is also limited opportunity to innovate outside of your stated objectives, especially at lower levels. Resources are allocated to projects and teams through a very hierarchical process, and far in advance of actual assignments so planners have a difficult time adding in small projects or enhancement requests once annual resources have been budgeted. Again, this is also something that varies widely from team to team.

4.0
Jun 4, 2008
Recommend
CEO approval
Business Outlook

Pros

Let’s face it there are a lot of dull and repetitive jobs out there, but that is the last thing you need to worry about at Expedia. Combine the intrigue of travel with the fast pace of e-commerce, then sprinkle in a higher than average number of bright & fun people, and you have the foundation for some pretty amazing work. When you launch a feature at Expedia it can be seen by tens of millions of people every day and make a real impact on their most important purchase of the year. The Expedia culture has changed a lot in the past few years, but they still care more about what you have to say than what you wear, and work life balance is mostly understood (particularly when we get a rare sunny summer day in Seattle and your VP sends out a message reminding everyone not to hold meetings after 3PM). Though it has become easier over the years, Expedia remains selective of whom it hires, and if you can succeed here you are likely well positioned to succeed at any top notch company. From a business perspective Expedia seems very resilient, and has managed both external challenges (like 9/11) and internal distractions (like multiple mergers/spinnoffs, and a revolving door in the ranks of upper management). We have the best inventory on the web, and a great global footprint which we have grown organically (not through acquisition like our competition). If there is any business which can weather a downturn in the travel industry it is likely to be Expedia.

Cons

Don’t expect to have a long term carrier here. Expedia has no concept of employee development for the long term, and senior positions are highly weighted to external candidates. If you have 5 years of experience you are in the top 1% of seniority, and many peoples tenure seems to be shorter than the lifespan of your average fruit fly. Most organizations at Expedia are on a 9-18 month cycle between complete reorganization, and it is the rule not the exception that you will have six different managers in the course of a 2 year gig here. If by some stroke of luck you do get promoted chances are you will be demoted again in a future re-org (so you might want to get out while you have a good title). Even if you don’t get promoted chances are that something will change which makes your carrier horizon very short. Some recent examples include a decision to migrate all code to Java from C++ which drove away the majority of our senior developers, and a significant investment in Offshore (China) resources which brings into question the long term viability of being a developer or tester at Expedia. The age of innovation is over at Expedia. Entrepreneurs who are looking to change the travel industry will find a tough go of it here, as most of our work is versioning of existing product & ideas (though this can still be lots of fun if you know what you are getting into). Projects are dictated from on high by fairly schizophrenic product management teams and in a bizarre attempt to be “Flexible” with resources, every project is constantly prioritized against ever other project, leading to consistent churn and wasted effort on projects which are later de-prioritized and killed.

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