Pros
Good salary, challenging work, lots of customer interactions. Good interaction at inter-team and operational level overcomes poor process. Pre-acquisition teams and people great to work with.
Cons
Poor understanding of large enterprise interactions. Degrading comprehension of the managed service sphere. Lack of understanding of technical service staffing, costs and benefits. Disregard for the value customer facing staff bring to the business in customer loyalty and renewals. Turning into cost savings driven rather than revenue retention and gain. An atmosphere of distrust is creeping in behind the fog of self perceived competence. Lack of training investment for the business. Inability to adopt best practice demonstrated by competitors, which directly impinges revenue streams.