Good company. Bad management at Hyderabad (Technical Support) - Technical Support Engineer ServiceNow Employee Review

2.0
Jun 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Great Company to work for (highly dependent on your manager, but company is awesome) Lots of goodies/benefits Good medical benefits with 0% co-pay. (Never heard this anywhere) Stock options average 8-10 % hike in a year. (Nothing great but good during pandemic.)

Cons

Very bad management at lower end, esp. at Tech support - Hyderabad. Managers expect you to work beyond your shift hours as a norm (like we are their personal slaves) If you work only for 8-9 hours diligently, do not expect a promotion any time soon. The whole lower level managers (who are now directors) need to be taught what work-life balance is and how to provide to the engineer who report to them. Good for people who are ready to be slaves for good amount of stocks/salary.

Explore other reviews about ServiceNow

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

Cons

- Hard to get remote position nowadays - Could have better pay

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

pay was solid. i guess you can get in at a good strike price if you receive a new grant now...

Cons

- Bill and p5 are busy living the high life at F1 races and concerts, while the operators get cut - Leaders have been told not to promote internally. Only external candidates, ideally from salesforce - we just cut 2500 people and leadership refuses to even acknowledge it - Refresh #s are low and we have been told additional stock grants for lower than VP will be <1/2 or 0 - we continue to move away from what our product can actually do now we are just building screens and selling an unrealistic dream

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