Platform Team - Stay away unless you are expert in politics - Senior Software Engineer ServiceNow Employee Review

1.0
Aug 15, 2019
Recommend
CEO approval
Business Outlook

Pros

1. Good salary 2. Good cafeteria and facilities

Cons

1. Poor quality of projects, Most people are doing really simple programming . You don't learn much. 2. Highly political unit with really bad culture. 3. Almost 50% of the time, there won't be any work (Zero work). 4. Poor and biased management, Managers lack both tech and management skills. 5. Almost 50% people didn't get any hike. Management says it is their strategy to give hikes to only 50% people to promote high performing culture. 6. Managers appreciate your work and then give you poor hikes. Only near and dear ones are given good hikes. 7. All staff engineers have left the company or moved to management. Staff engineers are treated badly. 8. Highly judgmental management. They will judge you for everything. 9. All good quality work is done in US and not in India. 10. No formal appraisal. Managers just wake up and give appraisal on their whims and fancies. 11. People's feedback is thrown into dustbin. Bottomline If you are really good at tech, stay away from the company and the unit unless you want to just take a hike and stay here temporarily.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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