joke show. Incompetent middle management. toxic culture - Technical ServiceNow Employee Review

1.0
Jul 23, 2019
Recommend
CEO approval
Business Outlook

Pros

stock price, although RSUs are just there to handcuff you

Cons

The approach is "we give them stock, they are our slaves". Toxic environment. "if we make them all work 60 hours a week, it will justify their RSUs". Do the homework on leadership... if your potential manager has a BA degree in fine arts, was hired by a buddy and technical depth is "learn javascript in 24 hours" ... approach with severe caution. Customers are incredibly unhappy with the product but "locked in"

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ServiceNow Response
6y
Thank you for sharing and we’re sorry to learn of your experience. At ServiceNow, we want to make the world of work, work better for people; that starts with creating great experiences for our employees. Operating in a high-growth environment can have its challenges, especially if you’re new and working to onboard. This is why we have been focused on creating a strong learning curriculum and providing resources to people managers, so they can lead and manage their teams to their full potential and help them balance work and personal lives. In our employee voice surveys, our scores on “having flexible work arrangements” has consistently been one of the highest scores, illustrating a core strength of our culture.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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