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      A Great Place to Build AI That Actually Matters - Senior Software Engineer ServiceNow Employee Review

      5.0
      Apr 5, 2026
      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Your AI features land in Fortune 500 companies overnight. The AI investment is real, with serious budget behind Now Assist and agentic AI. You get to work with a modern stack — LLMs, RAG, and vector DBs all in production. Pay is solid with competitive salary and strong RSUs. Job security is good since enterprise AI is booming and ServiceNow is leading it. There's plenty of room to grow as the AI org expands fast. And best of all, your work actually ships — no prototype graveyards here.

      Cons

      It's not a frontier research house like Anthropic or OpenAI, so the cutting-edge science side of AI is a bit quieter here. Being a large enterprise, things can move slower than you'd like — approvals and processes are just part of the reality.

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      5.0
      Jun 25, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

      Cons

      - Hard to get remote position nowadays - Could have better pay

      2.0
      Jun 26, 2026
      Sr. director, industry gtm
      Recommend
      CEO approval
      Business Outlook

      Pros

      pay was solid. i guess you can get in at a good strike price if you receive a new grant now...

      Cons

      - Bill and p5 are busy living the high life at F1 races and concerts, while the operators get cut - Leaders have been told not to promote internally. Only external candidates, ideally from salesforce - we just cut 2500 people and leadership refuses to even acknowledge it - Refresh #s are low and we have been told additional stock grants for lower than VP will be <1/2 or 0 - we continue to move away from what our product can actually do now we are just building screens and selling an unrealistic dream

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