Average - Customer Service Representative Octopus Energy Employee Review

2.0
Jun 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Inclusive for people who need it

Cons

NO HR, no points of contact

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Octopus Energy Response
1y
Thanks for sharing your feedback. We're really sorry to hear that you've had this experience, especially regarding HR and points of contact. We genuinely value all input from our team members, as it helps us identify areas where we can improve. We aim to create an inclusive and supportive environment, and it's clear we've fallen short for you in this regard. If you'd be willing to discuss your experience further, please feel free to reach out to me directly. Your insights are incredibly valuable. Thanks Mike Head of Operations

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5.0
Dec 7, 2025
Recommend
CEO approval
Business Outlook

Pros

good leave, steady employement, enough lateral movement

Cons

lots of politics, people can be nosey, leadership is a good ol boys club

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1.0
Dec 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Some members of the company are the best people you’ll ever meet.

Cons

Genuinely a complete mess. Incompetent, passive aggressive leadership that repeatedly makes both poor and confusing company decisions. I have some absolutely crazy stories from things I’ve witnessed here. There’s things that are so bizarre and dysfunctional, they belong in an alternate reality.

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