Do not work here if you have disabilities - Front Desk Associate Massage Envy Employee Review

1.0
Feb 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Discounted massages Discounted facials Discounted skincare products

Cons

- At the Bedford hills location there are no workplace accommodations to protect your disability or to avoid being fired for your disability - no flexibility, management will get frustrated with you for needing time off for illness or doctors appointments -only two people scheduled front desk at a time so if one person calls out it’s made to be a huge problem since managers will needs to come in - if you have chronic illness especially invisible illness management will express doubt and pressure you to come in when you are sick since “we are a team” - even with a manager present they won’t let you leave to go to urgent care even when you say it’s an emergency - managers come in sick getting other associates sick, encourages associates to come into the workplace regardless of how we are feeling especially if an associate will be away - 15-16 dollars an hour pay bi weekly, no room for growth -key holders who worked there for years explained that they haven’t received any raises - negative work environment

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Massage Envy Response
2y
We at Massage Envy Franchising are disappointed to hear that you did not have a positive experience as an employee in a Massage Envy franchised location. In general, we believe franchisees aim to deliver on the Massage Envy brand values--to help you take care of you. We're disappointed to hear that you didn't feel the brand values delivered. Locations are independently owned and operated, so the employment experience that each provides is unique. If you could provide us with some additional details on your experience and your franchised location via email to meemployeebrand@MassageEnvy.com, we'll gladly route this feedback to the franchisee.

Explore other reviews about Massage Envy

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
2w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
2mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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