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      Massage Envy

      Engaged Employer

      Massage Envy reviews

      Unsanitary Physically and Mentally - Licensed Esthetician Massage Envy Employee Review

      1.0
      Aug 20, 2023
      Licensed esthetician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Experience as new esthetician and you get lot of valuable information through the learning platform. PCA training

      Cons

      You have to work with them for 1 year to earn PTO that has to be used all at once when you get it. The benefits are crappy. The insurance doesn’t cover your medical or dental bills Dirty equipment Not enough supplies The store owner talks to the employees disrespectfully. He is know to make his staff and employees cry when he talks to them. The store managers talks to the employees disrespectfully like the store owner. Managers try to get you to work for free. Not as many clients as they claim to have. Only one piece of equipment that has to be shared amongst all Esti rooms (1 high frequency, 1 LED light, 1 microdermabrasion, 1 pair of tweezers, etc) Dirty brushes, bowels and towels. The products for retail sales are always out of stock because the only order two at a time and the only reorder once every thing is gone The environment is clique-ish. High turnover rates with all three of the locations: Noblesville, Hamilton Town Center, and Keystone at the crossing. The pay rate is low and they want you to work for free. If you aren’t booked, even though they have front desk staff that is supposed to call clients and do bookings, they want you to do it for FREE. No Money for doing it and if you don’t want to do it they play with your schedule to try to make you quit.

      avatar
      Massage Envy Response
      2y
      On behalf of Massage Envy Franchising, we are disappointed to hear that your experience as an employee in a Massage Envy franchised location didn't leave you with a positive impression. As a whole, we believe franchisees aim to deliver on the Massage Envy brand values--to help you take care of you. In collaboration with the American Massage Therapy Association, franchisees have a variety of resources to help promote and maintain a culture of care in their franchised locations. Locations are independently owned and operated, so the employment experience varies from one franchised location to another. We're disappointed to hear that you didn't feel the brand promise delivered and we'd like to reach out to your franchisee directly. If you could provide us with some additional details on your experience and your franchised location via email to meemployeebrand@MassageEnvy.com, we'll gladly route this feedback to the franchisee.

      Explore other reviews about Massage Envy

      5.0
      Jun 9, 2026
      Front desk associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      We have consistent hours available

      Cons

      The only thing I can think of

      avatar
      Massage Envy Response
      2w
      Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
      1.0
      Apr 4, 2026
      Licensed massage therapist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

      Cons

      As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

      avatar
      Massage Envy Response
      2mo
      As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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