incompetetence from the ground up - Store Manager Massage Envy Employee Review

1.0
Aug 18, 2023
Recommend
CEO approval
Business Outlook

Pros

It was really easy to get a job. They hired me on the spot and I got promoted to Store Manager in less than a year of employment.

Cons

The training to work the front desk and become a manager was a complete joke. It was frustrating at first but eventually I figured it out on my own. I became the go-to manager when other managers had questions. Their front desk associates would even call me. It got to the point where I had to set boundaries, because I wasn't getting paid enough to train the employees from other stores. The owners drove me crazy because they had absolutely no idea how to run a business and they wanted me to teach them. I also constantly had to explain to them why I couldn't do what they wanted me to do, because it was unethical or in some cases illegal. They would say okay to my face but then do it anyway behind my back. I was appalled at the way they treated their customers. I eventually resigned because I wasn't comfortable with the way they were running their business.

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Massage Envy Response
2y
On behalf of Massage Envy Franchising, we are disappointed to hear that your experience as an employee in a Massage Envy franchised location didn't leave you with a positive impression. As a whole, we believe franchisees aim to deliver on the Massage Envy brand values--to help you take care of you. In collaboration with the American Massage Therapy Association, franchisees have a variety of resources to help promote and maintain a culture of care in their franchised locations. Locations are independently owned and operated, so the employment experience varies from one franchised location to another. We're disappointed to hear that you didn't feel the brand promise delivered and we'd like to reach out to your franchisee directly. If you could provide us with some additional details on your experience and your franchised location via email to meemployeebrand@MassageEnvy.com, we'll gladly route this feedback to the franchisee.

Explore other reviews about Massage Envy

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
2w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
2mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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