Okay job for a student needing a flexible schedule - Front Desk Sales Associate Massage Envy Employee Review

3.0
Jun 8, 2013
Recommend
CEO approval
Business Outlook

Pros

- Pretty flexible schedule options - Free/discounted massages

Cons

- Insufficient pay - misleading about raises - Difficult to use your free/discounted massages. If you schedule a massage for yourself and a client wants your spot, you are bumped off the schedule, no exceptions. - Pressured to sell (I was a front desk sales associate) - Required to use a strict sales script It was an okay job while I was in school and needed a flexible schedule, but I generally felt that I wasn't very valued as an employee. There was a lot of emphasis placed on selling memberships and doing all you could to get a non-member to become a member. Management was also rather misleading about how long the "training period" is before you get your first raise. The massage therapists aren't paid very well and I heard a lot of them complain about unfair wages. I always got the impression that the company cared more about making money than promoting wellness through massage. Massage Envy is like the McDonald's of massage centers. In my opinion, it's not a great place to build long-lasting, successful career unless you're incredibly sales-oriented.

Explore other reviews about Massage Envy

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
2w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
2mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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