Sexual Harassment/Unprofessional Magement - Front Desk Receptionist Massage Envy Employee Review

1.0
Jun 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Literally none. Work anywehere else.

Cons

The "manager" was the most unprofessional person I have ever encountered. He was extremely patronizing to the women front desk associates. Made comments about my body he shouldn't have especially because I was 16 at the time of working there. Talked about other employees to me and others. Would sit around and gossip with the front desk girls. He barely showed up. Customers would have important issues and would keep calling, I would leave a message or tell him if he was in and he would tell me to say he was not in. He would never call people back and we had to deal with the angry customers. Don't get me started on how the whole thing is a scam, transferring massages is ridiculously complicated. There weren't enough therapists and the location was small so people had to book out for months to get their monthly massage. Scheduling was a joke. He hired people for the front desk that wouldn't show up so I would have to work 9-hour shifts by myself and get no break. I would take a picture of my schedule for the next week like I was told to when hired, then I would get a call saying I was supposed to be there because the manager changed the schedule without telling me. I'm not going to check my schedule to see if it randomly changed unless I was told it changed. He scheduled me for days I requested off weeks in advance like my SAT test. Then was mad at me when I couldn't work. The owner wouldn't let us take 15 min breaks because they are paid so we had to take 30 min unpaid breaks. Overall a joke of a company. Also the manager only make 30k a year and the employees would make fun of him behind his back because of this. Never utilized my free massage because I felt so uncomfortable here I wanted to leave as soon as my shift was over.

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Massage Envy Response
8y
Our commitment to creating a safe and therapeutic environment in Massage Envy franchised locations is one we take very seriously. The situation you described in the franchised location where you worked is absolutely not the way this commitment should be honored. We urge you to contact us at meemployeebrand@massageenvy.com with additional details so that the regional leadership in your area can be notified and immediate action can be taken.

Explore other reviews about Massage Envy

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
2w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
2mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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