Pros
- Great team. This is perhaps the first job where I genuinely liked a majority of the people I worked with. We get along well and watch each other's backs, even go out for dinner and drinks once a month. Those who've been here longer jump at the chance to help newer hires and teach shortcuts and easier ways to work with Millennium that they don't show us during training and give real advice for how each individual clinic works - Discounted massages - Good office location. Lots of good options for lunch and shopping nearby, good for running a quick errand during lunch breaks
Cons
- HORRIBLE upper management. Just about every manager we've had (I've seen at least 4 changes and I've been here less than a year) has been a near cardboard cutout copy of one another. Way too eager to please the franchise owner and full to burst of energy for sucking up with no care for how the employees under them are. We're stepping stones, if not regarded as even less. - The owner's expectations for us are unrealistic. At our best, we were a team of about 10 and were answering phone calls for 10 clinics, 3 of which are consistently some of the busiest in the country. And he expects us to answer over 90% of the total volume. It took over 4 hours of repeating to him that it was mathematically impossible for us to hold that level of call volume and showing him the math that we would all have to take a call every 2 minutes with 30 seconds between for notes to be able to reach that. And that's assuming the calls come in steadily instead of all at once like they tend to. - CONSTANT changes. Policies go in and change as soon as we begin implementing them. - Everything is cliques and just like high school. It's worse than a playground social game. Managers versus the workers who bust their butts for them. One location manager has caused so much drama that she even tried to have her FDAs spy on therapists and employees voicing concerns about changes. People don't feel safe talking to one another anymore. - The turnaround is ridiculous. On our team alone, we've probably had over 30 employees over the time I've been here, but there are now only 5 people who have been here for more than 3 months, and only 2 who have been here longer than 6. Really shows you how great it is, hm? - The owner and operations directors for the clinics are all overbearing and worse than helicopter parents. Our small office has 4 cameras and most are pointed at us, and the owner will call to comment on things (including hair cuts, why we aren't answering calls when there are none coming in, that someone should clear up a desk that looks to disorganized for his tastes, why someone is staying five minutes after clocking out when they're clearly packing their things up, the list goes on and on). They all expect unquestioning and absolute devotion and following for their ideas and motivations. I've seen other reviews here mention the love of "kool-aid" when talking about working as a team, too. I'm glad they share my same terrified sentiments to it. - To their credit though, they're all amazing at sales. Sold us all for suckers. During my interview I was promised raises and benefits, PTO and chances to earn vacation time, room for growth and progress with the company. Nothing. Nothing whatsoever. The two who have been here over a year have vouched to me that neither of them have gotten a raise or any reward, or even a simple 'thank you,' for being here longer than even most of our managers. - Anything that we offer or suggest is disregarded and we even get yelled at for mentioning it. For example, the chairs we sit in are cheap, ugly, and uncomfortable. To the point that a bunch of us have a physical need to get massages to relieve the pain and undo the damage being done to our spines. When we offered maybe using some spare chairs at the front of the office in storage, we were told no. When we politely asked if we could have new chairs because most of them are broken in some fashion, we were screamed at that we wouldn't get new chairs until we started earning the owner money. We aren't a department designed to make money, we're here to answer calls and take some weight off of the FDAs' shoulders. - On that note, faulty equipment. Phones and connection to clinics go down constantly. There isn't a day that at least one connection doesn't completely go up in smoke. I believe there's been 5 days where everything just stopped working entirely since I was hired. - WE were punished for the systems crashing. We were told to just go home and weren't even paid for the entire time we were there. And not given any compensation for the following day the systems were down either, when it wasn't even our fault!
