Over worked, underpaid, not respected. - Licensed Massage Therapist Massage Envy Employee Review

1.0
Aug 29, 2011
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, You don't have to find your own clients, Clean linens and lotion provided, A lot opportunity for experience for new graduates similar to a "residency" of massage.

Cons

Over worked, front desk and management don't understand how hard performing massage is on your body and will over book you and take away breaks without asking. Policy of never giving 1 hour breaks even if you do 2 or 3 deep tissue massages in a row when 30 minute breaks often result in about 15 minutes of rest time. Very unorganized and under trained staff, there are problems daily with scheduling and clients being misinformed. Only pay $15 per massage and charge customers $59 which equals about %25 commission rate which is unheard of in this industry. Constant change in "bonus's" at the whim of management/owners which causes significant loss in pay that you count on for income. Therapists are treated as disposable and "spoiled" by management and front desk associates with no consideration of the fact that we went to school for this and have trained hard to be in this profession.

Explore other reviews about Massage Envy

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

avatar
Massage Envy Response
3w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
3mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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