It can be decent, or it can be horrible. - Licensed Massage Therapist Massage Envy Employee Review

3.0
May 25, 2016
Recommend
CEO approval
Business Outlook

Pros

It's great to have the clients come to you, to have your sheets and towels provided for and washed, to have expensive lotions provided, have electric tables with heaters, etc., utilities are provided for too obviously. No overhead or rent, etc. Not to mention they do all the customer service for you. You just show up, set up a table and work.

Cons

Pay is usually pathetic compared to the industry standard. You can expect around 15 an hour when people pay me (as a private practitioner) 60-80 per hour. Tips can be good DEPENDING: women get tipped far more for somewhat obvious reasons, you have to be really good to get a decent tip. I happen to be really good, so I got great money, but most of the therapists did not. I had to go above and the call of duty to get that as a male therapist. I know a few women that don't do anything TECHNICALLY inappropriate, but they move their hands in a certain way and talk nice in a certain way that changes their tips BIG TIME, and they admit it. Management varies big time from franchisee to franchisee, so it's a gamble. The could be successful and generous, or successful and stingy. You could have a nice big well stocked break room, or a dirty little closet in the back with forty people trying to hang out in it. You could all the best equipment or old rickety garbage and sheets with holes. Benefits are usually worthless too btw. And be warned, if you want to work yourself into the hospital, they have no problem letting you. Be smart and be careful with your body.

Explore other reviews about Massage Envy

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
2w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

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Massage Envy Response
2mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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