No benefits, almost every client dissatisfied with ME subscription - Esthetician Massage Envy Employee Review

2.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

They will hire with no experience and many people not fluent in English at all in Henderson NV and Las Vegas clinics so this might be a pro for some people.

Cons

They will pay minimal hourly wages, they will press and push on you to sell overpriced products and you get nothing from the sales unless you made $1500+. No career advancement, no pay increase for many years I have been there, never been late, never called out. Sad to hear how every second client dissatisfied with Massage Envy practices regarding subscription and often double charges for services specifically in Anthem Henderson NV location, estheticians are not communicating with clients and charging them 2 credits instead of 1 which looks good on newsletter and sales every month but very shady from the client perspective. Constant change of general management, corporate pressing. Your fellow estheticians will be dirty and you will clean behind them be you share the room and some “professionals” do not change even sheets between clients. I have noticed a lot of disgusting things and behaviors lately, including smells from coworkers.

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Massage Envy Response
3mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees. We recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

Explore other reviews about Massage Envy

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

We have consistent hours available

Cons

The only thing I can think of

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Massage Envy Response
2w
Thank you for your positive review. We're thrilled to hear that your experience as an employee in a Massage Envy franchised location was a positive one.
1.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I can not think of any pros and that will never change. Just find a better place to work and don’t submit to a corporate contract that has the potential to last 10 years in some circumstances.

Cons

As a therapist, I experienced very unethical work situations including front desk and management lying to clients about me being injured due to mistakes they made in scheduling. At one point the location I worked at had a big roach infestation where I had a roach run a crossed my massage table before brining a client back. As I said before, not this place isn’t clean. It was so bad I witnessed a former employee walk out over it. Massage envy has a 6 page, very unethical non compete that you have to sign before working. Parts of it says I can not work with any former co workers for 10 years after leaving. It states after leaving your unable to work in your home county. I witnessed multiple therapist leave go work a mile down the road from massage envy and work with 3 former coworkers all in one spa. The treatment I faced when I left was the most unfair, unethical, unprofessional experience I will ever have. And now, a month after I’ve left, the owner is asking I sign more paperwork limiting me even more…. Not to mention the drama between co workers being ridiculous and management allows therapist to go out the back door and smoke pot and then it smell smells in the clinic. Incident reports were made, but nothing was ever done to that therapist. Never, never work at any massage franchise especially this place.

avatar
Massage Envy Response
2mo
As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.
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