Pros
Free Membership and use of all Facilities. Positive and diverse company mission. Wonderful physical environment.
Cons
Mediocre Pay. Super expensive benefits. Practical reality of Diversity mission is somewhat of a joke. Good intent, poor follow through. Customers and members were great. Employees and front office..... At a high end, luxury facility, in this location, the customers were wonderful, but the employees had the judgemental snobbery, ego, back stabbing, and toxic behavior, instead. Aside from that, Training is non-existent, outdated, or irrelevant. The permission set up with Level 1 to 3 Concierge employees, with system and account changes + new accounts permissions restricted to Level 2 and above, but often being scheduled to work to alone as a Level 1, was horrible. Half of an 8 hour shift, I had to refer customers to the website because I had no permissions to even see pricing or account history. Horrible member experience. Horrible employee experience due to this. Overall, not a bad company, and would recommend it looking for a job. But, unless the expensive gym membership is something that is a priority, there are typically better options and pay. But, I wouldn't turn the job down, if offered, either.
