High turnover rate for a reason - Operations Manager LA Fitness Employee Review

2.0
Mar 11, 2016
Recommend
CEO approval
Business Outlook

Pros

Free membership, easy to network, fitness lifestyle. Like minded people you work with. Some gyms have a great member community and some are ridden with grouchy old people or roid ragers

Cons

Being held accountable for sales even though I was not their direct supervisor. Gms lying to customers and then I got to deal with them after the fact when they realize they've been decieved. Pay is $13 + commission. Busier clubs you make more. After taxes I brought home about 1200 a paycheck which seems nice until you factor in I was working 24/7. Calling the gym at 5am to make sure employees were there. Would gets calls about the lifeguards not showing up every morning. Constantly worried about getting fired no matter how long you've been there or what position. Turn over rate was about 1 new hire/fire a week PER DEPARTMENT. Expected to have 8 arms to be able to enter work orders, deal with customers, doing interviews, doing audits, making the schedule for 3 different departments on top of making 40 to 60 phone calls per an hour. Was told directly to not hire anyone disabled out of fear from a lawsuit. Ended up taking a position managing at Golds gym with much higher pay and less responsibility. No fridge, microwave, or coffee pot. No break room. Couldn't eat in the gym. If I brought lunch I had to eat it in my car and it couldn't be anything perishable. How am I supposed to be healthy and represent a gym when I'm limited to fast food or bologna sandwichs?? This is the reason so many oms gain weight instead of lose it !! I thought working at a gym would help me get in shape and destress. Instead I worked off less than a few hours of sleep a night and gaining nearly 40 pounds in the 2 years I've been with the company. The worst part is I was exercising 6 days a week!!! AVOID! no position here is worth it

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5.0
Sep 17, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Room for growth within company

Cons

Depending on role, hours can vary

1.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Free access to the gym?

Cons

Pressured/forced to come in early without pay. Overwhelming amount of responsibility. Told not to take 10 minute paid breaks. Threatened job security over small things. Continuously adding new responsibilities, tasks, requirements for minimum wage. Taking commission if a payment declines or cancelation within 2 months of earning commission, it is subtracted from your pay or future commission.

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