Toxic management overshadows capable team members - Customer Service Representative Herbalife Employee Review

I worked in the Japanese team. The team members themselves were highly capable, but the management was terrible. We were constantly pressured to work without a moment to breathe, and even minor mistakes were met with verbal abuse and threats. As a result, the team’s turnover rate reached around 90% over the past three years. Unfortunately, many people are unaware of this reality before joining. Once you’re in the team, you’re exposed to daily stress and pressure. While employees in other teams often stay for five years or more, one year seems to be the limit for most people in the Japanese team. Managers would frequently say things like, “There is no point in you working here” or “We cannot continue your contract” over small mistakes. When these incidents were reported to HR, the managers denied making such statements and refused to take responsibility for their words. The working environment is extremely toxic, so I would strongly advise anyone considering this team to be cautious. Another reason the management is problematic is the lack of flexibility and fairness in how employees are treated. When I joined the team, there was a seating rotation policy, and we were required to change seats every week without being given any choice in where we sat. We were also not allowed to choose our own work-from-home (WFH) schedule, as it was entirely decided by management. In addition, although managers would ask employees for their birthdays, mine was never acknowledged or celebrated. I was also excluded from company events and team activities, which made me feel isolated and undervalued as an employee.