not what you will expect - Lodging Support Agent Expedia Group Employee Review

2.0
Jan 28, 2013
Recommend
CEO approval
Business Outlook

Pros

the co workers are the only bright side to the Lodging Operation Dept.

Cons

supervisors promoted with no knowledge,leads brought in from out side the company with absolutely no knowledge of what the department does. Agents who have been there for years who are constantly stepped on and over for promotions. Yet always asked to help out and train the new supv or lead that they just promoted over their experience, leadership and knowledge. Upper management is in no better shape either they bring in new people with new ideas that don't have a clue. They have trainers who have never did the job and know nothing about how the job really works. Last but not least - Hire Your Contractors instead of bring unknown people in off the streets and trying to train them. You have contractors who are loyal and have stuck it out for 6 month to a year. HIRE THEM !! Don't string them along and make them think U R going to hire them. Only to let them go after they have given you their all. But you continue to hire in no knowledge vs. the knowlwege you have sitting right there in the chair in front of you. What happen to respeacting Loyal workers, good and hard worker. It seems in that dept they are definitely not appreciated.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance lots of pto

Cons

limited room for growth in the company

3.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Incredible benefits! Quality, affordable medical insurance, 401k, wellness reimbursement, travel reimbursement, plenty of PTO, etc. They have fresh food cooked daily for breakfast and lunch, available for purchase. They also have free food, such as yogurt cups, cheese sticks, and shelf-stable fruits available to all employees. The benefits keep many of us here. I will say, have had two supervisors so far, and they’ve each been great. Very understanding, yet motivating. I haven’t yet met a supervisor who didn’t value their supervisees.

Cons

The main digital platforms we use do not function efficiently, which makes a noticeable impact on our work. On a perfect day, you’ll still spend 8-12 minutes per hour waiting on load screens, but we have experienced days in which the sites were down for about 6 hours within an 8 hour day. I feel that our quarterly goals are not constructed with this in mind. Another major con is—like many places now—job security is an issue. AI is taking over the job of many employees, and while we’re told to embrace it, it’s difficult to do so when you could walk in any day and be told to pack your things.

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