Worse every year - Technical Support Engineer II Dell Technologies Employee Review

3.0
Sep 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Diversity and Inclusion is actually, strangely, one of the company's strongest traits - I've had gay, trans, immigrant, and multi-racial (or whatever the correct terminologies are) coworkers by the dozens and they never seem to be treated differently from the rest of us. The benefits package is one of the best available in this state. It isn't a starvation wage, even though it's generally low by tech industry standards.

Cons

Senior management has no idea what they're doing or why. It feels more like being a member of a cult than a productive employee when every single encounter with leadership above my immediate supervisor boils down to them preaching the latest company buzzwords and sales pitches to the grunts and refusing to answer questions or concerns. Everything feels like a bad joke. All internal training is focused on how to use generative AI in the most basic way possible, they do layoffs every single month (while keeping us in a hiring freeze for years and years on end), and they threaten not to promote us in order to try and trick us into giving up remote work (the best perk remaining), even though the super-majority of employees will never see a promotion of any kind by design. Actual numbers of promotions from within are in the single-digit percentages. Promotion opportunities happen once every year or two and have dozens to hundreds of candidates vying for that one position. Additionally, senior management has an open and obvious perception of employees as children. To the point that they will talk about example employee concerns as, "And then Little Johnny said this, and Little Suzy thought that, and-"

Explore other reviews about Dell Technologies

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Very helpful and knowledgeable community, incredibly easy to talk to anyone in any part of the business. Gave me a wide range of experiences/projects.

Cons

Limited intern bonding opportunities when compared to Round Rock office.

3.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The people are the best part of this job. I have met so many amazing people in this role. Even some I would consider life long friends. I think the experience gained from this job has also been useful for any sales role you may need for any future endeavors in sales or the tech industry.

Cons

Upper management has made many changes to the compensation and the metrics which has for sure effected employee satisfaction. Turnover rate is insane as there’s a new hire class literally every month. Dell itself is running out of room and they are not making any new teams for the new hire classes which has left more tenured reps in a vulnerable position.

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