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      Discover Customer Service Rrepresentative reviews

      3.3

      32% would recommend to a friend

      (205 total reviews)
      avatar

      Michael Shepherd

      31% approve of CEO

      28% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      3.7

      Career opportunities

      3.5

      Culture & values

      3.4

      Compensation and benefits

      3.3

      Senior management

      2.8

      Work/Life balance

      Customer Service Rrepresentative employees have rated Discover with 3.3 out of 5 stars, based on 205 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a good working experience there. Discover is rated in line with the average (within 1 standard deviation) by Customer Service Rrepresentative professionals compared to other employers within the Finanza industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      205 reviews
      5.0
      Nov 28, 2015

      customer service

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a fun place to work, they have good benefits, and also, there are oppurtunities for advancement within Discover

      Cons

      having to work holidays sometimes but hey, that's the way the world is these days. other than that no complaints about the schedules

      2.0
      Nov 4, 2015

      always busy no breaks

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun building exercises, time off the phone when your performance is great, rewards are great, food court, computer/game room, everyone is nice and friendly to work with and always helping when you have questions.

      Cons

      calls are constant in customer service and there is hardly a break in call flow, micromanagement, pay should be higher and more competitive, offering something on every call when the customer wants to get off the phone, horrible card members always yelling, complaining, cursing etc. at you on the phone.

      5.0
      Sep 10, 2015

      Sr Acct Mgr

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexable schedule, incentives, pay is reasonable. Great job for the right person. Shifts start at 5:00 AM until 12:00 midnight.

      Cons

      Must work rotating schedule, at least 1 day on Saturday or Sunday.

      Viewing 184 - 186 of 205 Reviews
      Related searches: Discover Customer Service Rrepresentative jobs | Discover salaries | Discover benefits | Discover interviews | Discover conversations
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      Glassdoor has 5,591 Discover reviews submitted anonymously by Discover employees. Read employee reviews and ratings on Glassdoor to decide if Discover is right for you.