Is Discover a good company to work for as a Customer Service Rrepresentative?

Customer Service Rrepresentative professionals working at Discover have rated their employer with 3.3 out of 5 stars in 205 Glassdoor reviews. This is a lower than average score with the overall rating of Discover employees being 4.0 out of 5 stars. Search open Customer Service Rrepresentative Jobs at Discover now and start preparing for your job interview by browsing frequently asked Customer Service Rrepresentative interview questions at Discover .

Does Discover pay Customer Service Rrepresentative employees well?

Customer Service Rrepresentative professionals rate their compensation and benefits at Discover with 3.4 out of 5 stars based on 205 anonymously submitted employee reviews. This is 11.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Rrepresentative salaries at Discover.

What are the top reviewed jobs at Discover?

Account Manager (298) , Customer Service Representative (205) , Project Manager (149) , Senior Manager (119) , Manager (97) , Collections Specialist (95) , Senior Account Manager (94) , Team Leader (78) , Senior Associate (71) , Account Specialist (59) , Director (50) , Fraud Specialist (50) , Software Engineer (47) , Lead Data Science Analyst (41) , Applications Engineer (39)

What are the pros of working at Discover according to real employee reviews?

"Great benefits and 401k." ((in 710 reviews)); "Great culture and values!" ((in 442 reviews)); "work life balance is good" ((in 409 reviews)); "The people I work with are great; I have never had a problem with a co" ((in 345 reviews)); "The pay is good for those who are willing to work hard and earn it." ((in 275 reviews))

What are the cons of working at Discover according to real employee reviews?

"Poor management and fast paced" ((in 206 reviews)); "Low salary and difficult to get promotion" ((in 95 reviews)); "Unfortunately, the reorganization caused a lot of unhappiness from poor upper management placement and decisions" ((in 45 reviews)); "Blatant favoritism and a total disregard for workplace civility are traits that are often on display by management." ((in 39 reviews)); "No bonuses and no merit increase over 3%." ((in 27 reviews))

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Discover Customer Service Rrepresentative reviews

3.3

32% would recommend to a friend

(205 total reviews)

Michael Shepherd

31% approve of CEO

28% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.7

Career opportunities

3.5

Culture & values

3.4

Compensation and benefits

3.3

Senior management

2.8

Work/Life balance

Customer Service Rrepresentative employees have rated Discover with 3.3 out of 5 stars, based on 205 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a good working experience there. Discover is rated in line with the average (within 1 standard deviation) by Customer Service Rrepresentative professionals compared to other employers within the Finanza industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

205 reviews

2.0

Sep 20, 2017

Not really worth the headache

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy to make connections with coworkers. Also like that they have small weekly mini events for us in the summer. They also have a generous PTO system

Cons

Work life balance (over a month since I've had 2 consecutive days to myself) They will lie to you during the recruiting process. The pay is ATROCIOUS compared to other companies in the same field They've realized their shortcomings as far as employee retention...their solution? Inform new hires that the "grass isn't always greener on the other side" (Money is green though)

4.0

Jul 5, 2017

Great company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay is very good and depending on the department you work for they try to make work fun. They take really good care of employees.

Cons

They don't work much with student schedules. It all depends on "the business need". Calls can be tough and incentive is based on the ratings customers give you and 5 random monthly calls that are graded.

5.0

Jan 15, 2017

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits - Health, Tuition, 401k, PTO Great people - Work with knowledgable people Awesome building and location - Gym, Cafeteria, Health Clinic

Cons

Taking a lot of calls back to back every day. Averaging around 100 calls per day. Dealing with angry customers. Trying to meet incentives can be frustrating.

Viewing 175 - 177 of 205 Reviews

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Discover Customer Service Rrepresentative reviews

Ratings by category

Ratings by demographic groups

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Not really worth the headache

Great company to work for

Customer Service Representative

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