Deliveroo reviews

- No official training department; processes are not standardised or taught uniformly and yet somehow, there is a quality assurance team - No functional or coherent departmental hierarchy - False promises of things like progression, training & support— very common - No real strategy in tackling or dealing with ticket backlogs and surges - Exclusion from the 'real' company perks & basic respect, internally - Uncompetitive salary of £20k with no path for progression - No part-time /flexible hours (40 hours per week plus 5 hours of unpaid breaks) - Questionable hiring process, especially in hiring senior members of staff who either lack experience, are incompetent and get fired - Although Will Shu is involved in the company at large, he has only visited Customer Care twice during my time there, to get rid of food that nobody else wanted from corporate meetings. If he's got an interest in still doing Deliveroo deliveries, he should have an interest in speaking with the people who are at the helm of his company and service.

Management will quite happily scream, shout and swear at the team. This isn't a one off. It happens a lot. Its embarrassing to watch. There is a culture of fear in the office. People will not bring up any issues in team meetings because you risk getting your head bitten off by management and publicly embarrassed. You wont be encouraged to work, instead you will be scared into doing it. If you aren't hitting your call targets expect to be publicly shamed. You will be severely micro-managed. It's honestly like going back to primary school. You sit where you are told to sit. If you are seen to be talking too much off the phone, you will be forced to sit on the managers table. Sometimes they enforce team punishments such as everyone has to stand up for an hour because we haven't made enough sales. You will be promised team trips if you hit your monthly target or even free Deliveroo credit. Don't get excited. Even if the target is hit, you very rarely receive your prize and nobody speaks up because of the culture of fear mentioned above. You might be excited to work for an up and coming start-up like Deliveroo. Let me burst your bubble. The big London office is where the fun is. You will be sat in a call centre in Manchester and expected to call the same takeaways over and over again until you lose your sanity. Being fired is the norm. Next to no focus on employee development. If you're missing your target, regardless of any legitimate explanation you might have, they don't care. You'll be out the door in a heartbeat. In summary, you will sit at your laptop calling the same people non stop all day whilst being screamed at by management. You wont feel trusted, just constantly on edge.