Pros
- Friday lunch (free, to the value of £10) - Friday drinks (beers, ciders etc) - Cereal, snacks and fruit daily - Open and friendly environment - Free delivery for orders - BAME & LGBT+ friendly - Social events and office parties - Most members of higher staff are approachable and reliable - Will Shu is very involved in several developmental aspects of the company
Cons
- No official training department; processes are not standardised or taught uniformly and yet somehow, there is a quality assurance team - No functional or coherent departmental hierarchy - False promises of things like progression, training & support— very common - No real strategy in tackling or dealing with ticket backlogs and surges - Exclusion from the 'real' company perks & basic respect, internally - Uncompetitive salary of £20k with no path for progression - No part-time /flexible hours (40 hours per week plus 5 hours of unpaid breaks) - Questionable hiring process, especially in hiring senior members of staff who either lack experience, are incompetent and get fired - Although Will Shu is involved in the company at large, he has only visited Customer Care twice during my time there, to get rid of food that nobody else wanted from corporate meetings. If he's got an interest in still doing Deliveroo deliveries, he should have an interest in speaking with the people who are at the helm of his company and service.