Department Manager (Paseo de Gracia, SPAIN)
Pros
Innovative brand that uses their own technological platform which can bring staff members and departments from all over the world together with a simple click. It is also used to develop your knowledge of; products, company policies and customer value management giving you the opportunity to acquire information and always be up to date on all areas of the brand. Also online sale option (Burberry.com) means that you never miss a sale for not physically having stock in the store itself as it can be delivered from the warehouse in 48 hours = increased individual commission. 1% commission for in store sales 2% commission for online sales
Cons
Low base wage and backstabbing senior management who smile to your face and then speak badly about you behind your back, I particularly found the general managers to be extremely rude and disrespectful to other lower ranking staff members. Constant pressure from management to achieve unrealistic KPIs and sales targets, little individual encouragement as teams are enormous and there are "clicks" of favorites. Aggressive sales associates that almost attack potential customers (especially the Chinese or Arabic customers upon entering the store) and ignore others due to the low base wage + individual commissions.
