Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,779 total reviews)
avatar

Andrew Jassy

62% approve of CEO

62% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,779 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

4K reviews
5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I enjoyed working for Amazon for my home office. I made lifelong friends with teammates. I enjoyed talking to and helping the customers.

Cons

There were no cons working here

3.0
Feb 28, 2026

Account Manager

Recommend
CEO approval
Business Outlook

Pros

good tools and support systems,

Cons

highly ambiguous and high KPIS

Viewing 52 - 54 of 3,779 Reviews

Glassdoor has 251,476 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.