Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,814 total reviews)
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Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,814 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

2K reviews
3.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Good company to start a career Transport facility available for Night Shift Sodexo meal cards are provided Good insurance policy

Cons

Salary is not much Work pressure is more Let’s break timing

Viewing 58 - 60 of 1,814 Reviews

Glassdoor has 251,476 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.