Tier 1 Technical Support Interview Questions

90 tier 1 technical support interview questions shared by candidates

How would you trouble shoot a vpn not connecting to a device? A candidate is locked out of their account how would you troubleshoot? A remote keyboard and remote mouse is not working how would you troubleshoot? There is a client with a heavy accent. How would you troubleshoot their problem? How does a vpn work?
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Tier 1 Help Desk

Interviewed at Executive One Holding

Aug 26, 2025

How would you trouble shoot a vpn not connecting to a device? A candidate is locked out of their account how would you troubleshoot? A remote keyboard and remote mouse is not working how would you troubleshoot? There is a client with a heavy accent. How would you troubleshoot their problem? How does a vpn work?

Technical interview (various scenarios) How do you manage your workload? Approach you take if a user rings up complaining about their monitor, outlook or any other issues? How do you deal with angry customers? How do you map a drive? Some basic networking questions
Nov 21, 2022

Technical interview (various scenarios) How do you manage your workload? Approach you take if a user rings up complaining about their monitor, outlook or any other issues? How do you deal with angry customers? How do you map a drive? Some basic networking questions

They asked how to explain copy and paste to someone who had never heard of it. No other questions relating to the job. Just targeting personality and not capability which isn't a bad thing, just wish they were up front about it with the recruiter.
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Helpdesk Tier 1

Interviewed at Maritz

3.8
Dec 23, 2024

They asked how to explain copy and paste to someone who had never heard of it. No other questions relating to the job. Just targeting personality and not capability which isn't a bad thing, just wish they were up front about it with the recruiter.

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