Due to my lack of customer service/sales experience, the role play scenarios were the only difficult things for me. Be prepared to sell something or to know how to handle a situation where you would have to credit a customer.
Service Sales Representative Interview Questions
1,165 service sales representative interview questions shared by candidates
Tell me about a time you had to act with integrity.
If a customer called in for services what would you ask them?
Questions were related to sales and customer service.
With your experience, why would you want to be a call centre rep
Math equations about cost per item per volume and discounts. No calculator!
Tell me about a time you felt great achievement?
When did you face a difficulty at work and what did you do to resolve it?
Frankly, I was not expecting to be asked "How do you solve a complex problem," "How do you deal with a stressful situation," and "What was a specific time you had a stressful situation," all consecutively. Why not present an unsolved problem and ask how it would be solved, rather than requesting I recall several experiences with the same outcome! I nearly left the interview at that point!
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