what is an incident? what is incident management? what is the role of an incident coordinator? what are the KPIs and CSFs of incident management? how is incident management related to other processes of service management? what is problem? what is change?
Do you have any issues working in a stressful environment surrounded by women?
Why I should be considered for this job.
What was one time you had to deal with a difficult customer? (They asked this question at least 4-5 times in different wording)
Population of my district.
How did you resolve an incident ?
What was your college thesis
General scenario based questions with respect to the duties & responsibilities of the role.
Would I be on time for work and everyone is required to take an hour lunch.
What do you know about Capita?
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