I have rejected the 3rd stage, but with past experience of managing team of IT helpdesk, IT DSM and hiring, I foresee this stage will be a test in troubleshooting test with given scenario try to predict & identity the root problems prepare next point of incident escalation.
English proficiency test, conversation regarding yourself, daily life, past work experience and education. English written email test, given a scenario and try to write a professional business writing email to client. Questions about helpdesk relationship with client and how to improve it. Skill required, good English speaking and business writing.
Mandarin proficiency test simplified Chinese with pinyin, conversation regarding yourself, daily life, past work experience and education. Mandarin translation test eng to man vice versa. Typing speed test. Simulation of handling helpdesk calls. 10 strengths and weaknesses.
What are your goals for the next 5 years
If I was interested in management- I had to research to find out what it really was
What was your favorite job and why?
What was the most difficult situation you dealt with in your life?
Previous work experience.
Previous experience
Connaissance stratégie de service
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