They asked me how to use the STAR method for an altercation I’ve experienced. Explained where a customer was upset due to communication errors and was able to assist to the best of my abilities and to put the care ofe customer first while still maintaining company protocol.
Can you give me an example of a time you dealt with an escalated customer?
What was a time I had A challenge guest and how did I help?
Give an example of a time you faced a conflict on a team. How did you handle it?
Needed to take a quick computer test navigating through their Website
Tell me about yourself
How would I deal with a situation when I have not satisfied customer on a phone?
Tell us of a timw where you had to deal with an irate customer and how did you handle the situation.
Name a time you had to work with a stressful manager or co-worker.
Are you afraid of cold calling.
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