I do not remember any difficult or unexpected question
Reservation Agent Interview Questions
332 reservation agent interview questions shared by candidates
Not terribly difficult at all, but you should not be blasé about it.
Do you know about the history of the hotel?
Tell me about yourself.
How would you handle objections?
How did you handle an irate customer or co-worker.
Nothing unexpected.
name a situation you dealt with a difficult customer and how did you deal with it
How do you handle a difficult customer?
"How would you deal with a disgruntled customer?"
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