No difficult questions.... How would you handle an irate caller? How many times do you think it's acceptable to be late or not show up for work?
Reservation Agent Interview Questions
332 reservation agent interview questions shared by candidates
How are your math skills?
The questions were pretty basic to how you would handle customer service situations. Like describe a time you had to make a diffuclt choice. or tell of a time you went above and beyond for a customer.
Name a time you had a difficult customer. How did you handle it? What was the outcome?
How do you fact find?
What would you do if the hotel requested by the client is not available and they only want that hotel?
Their main questions was regarding scheduling and how well you can adapt to a changing environment.
What are your weakness
If you were on the Phone, How would you describe a hotel room in order to make a reservation?
Why do you want to work for this cruise line?
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